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Call on 01833 630 232

Customer Service


Disclaimer

The information available on this website is designed to provide general information only. The Information may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. We may also make improvements and / or changes at any time without notice.


Colours shown on this website

We have made every effort to ensure that the colours shown throughout the content of the website are as accurate as current technology will allow. Please be aware that discrepancies can occur depending on individual monitor settings and graphic cards.


Pricing and descriptions

Product descriptions, prices and promotions shown on this website should only be used as a guide and Gamekeep reserve the right to vary them without notice. Images are provided to help customers recognise products. Due to packaging redesign and improvements, the images may not reflect exactly the pack you receive. The weight of any pre-packed products may vary marginally from that ordered and the price may change to reflect the actual weight.

All prices quoted are inclusive of value added or other taxes.


Order errors and cancellations

If there are any errors or shortages in your order call 01833 630 232or email birdpuller@gamekeep.co.uk within 48 hours of receiving your order.

There is no charge for withdrawing an order. To cancel an order call 01833 630 232, or email birdpuller@gamekeep.co.uk quoting your customer number.

Delivery Information

The delivery charge on each order is dependant upon total weight.

Delivery to UK mainland addresses normally takes 2-7 working days from receipt of your order by us.

All products are all items sent registered post and a signature is required on delivery of the product.


Returns, Refunds and Cancellations

We want you to be 100% delighted with your purchase. If you are not and you wish to return or exchange something, you have 30 days from the date you receive your items.

So that we can handle your return efficiently please:

  • Contact us first so that we know to expect your return
  • Post it back to us by recorded delivery (we will refund this to you if the product is faulty in any way.)
  • We will then refund you or exchange your items for you.


Complaints


It is in our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint, please don't hesitate to contact us.


Methods of Payment

You can make a secure payment by credit card using our Secure Server and Shopping Cart. We won't charge your credit card until the items are despatched from our warehouse.

You can pay using the following credit cards:

Maestro, Visa, MasterCard, Delta and PayPal.